bg baji Privacy Policy

This Privacy Policy ("Policy") sets out bg baji's clear position on the collection, storage, processing, and protection of personal information belonging to users of the bg baji platform. By using this website or mobile app, you are considered to have fully accepted the terms of this Policy. Alongside bg baji's Terms and Conditions, this Policy is an important legal document that applies to the management of every account.

If anything seems unclear while reading this Policy, or if you have any questions about your information, please contact our 24/7 support team. You can also visit the Frequently Asked Questions (FAQ) section for answers to common questions.

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Section 01

Scope and Purpose of Data Collection

1.1 — Information We Collect

The following types of information are collected as needed to create and manage a bg baji account:

• Identity Information: Full name, date of birth, national ID or passport number (for verification purposes).
• Contact Information: Mobile number, email address, and permanent address.
• Financial Information: Details of transactions carried out via bKash, Nagad, Rocket, or bank transfer — however, no full account numbers or PINs are stored.
• Device and Technical Information: IP address, browser type, operating system, and session data.
• Usage Information: Gaming activity, betting history, login times, and navigation patterns.

1.2 — Purpose of Data Collection

Collected information is used only for the following purposes:

1. To complete account registration and identity verification (KYC).
2. To process deposits, withdrawals, and financial transactions.
3. To provide bonuses, promotions, and VIP benefits.
4. To ensure platform security and prevent fraud.
5. To maintain customer support services.
6. To comply with applicable laws and regulations.

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Section 02

Data Storage and Security

2.1 — Technical Security Measures

bg baji follows industry-standard technical practices to protect user data. All personal and financial information stored on servers is secured through end-to-end SSL encryption. Multi-layered firewalls and security protocols are used to prevent unauthorised access to data centres. Regular security audits and penetration testing are also conducted.

2.2 — Retention Period

All data is retained for as long as your account remains active. Even after an account is closed, certain information may need to be retained for a specified period to meet applicable legal obligations. Once those legal requirements are fulfilled, the data is securely deleted.

2.3 — Password Security

Strong cryptographic hashing is used when storing your account password. No member of our staff can ever view your password. If anyone claims to be a bg baji representative and asks for your password, treat it as fraudulent and notify us immediately.

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Section 03

Sharing Information with Third Parties

3.1 — Data Sharing Policy

bg baji does not sell or rent any user's personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:

• Payment Processors: The minimum information required for bKash, Nagad, Rocket, and bank transfers is shared with the respective payment institutions.
• Identity Verification Services: The necessary information is shared with authorised verification service providers to complete the KYC process.
• Legal Obligations: We may be legally required to provide information based on a court order or a lawful request from a competent authority.
• Technology Service Providers: We work with technology partners to operate the platform, and they are bound by strict confidentiality agreements.

3.2 — International Data Transfers

Due to technical infrastructure requirements, some data may be processed on servers outside Bangladesh. All such transfers are always carried out with appropriate safeguards and contractual assurances in place.

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Section 04

Cookies and Tracking Technologies

4.1 — Use of Cookies

bg baji uses cookies and similar technologies to operate the website and app. The purposes for using cookies are as follows:

• Essential Cookies: Required to maintain login status, security verification, and session management.
• Functional Cookies: Used for language preferences, themes, and personalised experience.
• Analytics Cookies: Help analyse usage patterns to improve platform performance.

You can disable cookies from your browser settings, though doing so may limit some platform functionality.

4.2 — Analytics and Performance

Anonymous statistical data may be collected to monitor website performance and improve the user experience. This data contains no personal identifiers.

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Section 05

User Rights and Controls

5.1 — Your Rights

bg baji recognises the following data-related rights for every user:

• Right to Access: You may request to know what information is stored about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though some data may need to be retained to meet legal obligations.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Portability: You may request your information in a structured, machine-readable format.

5.2 — Marketing Communications

If you do not wish to receive promotional messages and offer-related communications from bg baji, you can change your marketing preferences from your account settings. However, important account-related messages (such as transaction confirmations or security alerts) cannot be turned off.

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Section 06

Protection of Minors' Data

All services at bg baji are intended only for individuals aged 21 or above. We do not knowingly collect personal information from any minor. If a minor has inadvertently created an account and we are informed of this, the relevant account and data will be deleted immediately. Further details on age verification and the protection of minors can be found in the Responsible Gaming Guidelines.

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Section 07

Response to Security Breaches

7.1 — Incident Response Plan

Should a data security breach occur for any reason, bg baji will act promptly. Affected users will be notified as quickly as possible so they can take the necessary precautions. The nature of the breach, its potential impact, and the steps taken will be communicated transparently.

7.2 — User Responsibilities

You also have a responsibility for the security of your own account. Use a strong, unique password and do not share it with anyone. If you log in from an unfamiliar device, change your password immediately. If you notice any unusual activity, inform our support team right away.

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Section 08

Policy Changes and Updates

bg baji reserves the right to update this Privacy Policy at any time. If any significant changes are made, a clear notice will be posted on the website and the "Last Updated" date will be changed. Continued use of the platform after any changes means you have accepted the new policy.

It is recommended that you review this page from time to time to stay informed about any policy changes.

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Section 09

Contact and Complaint Resolution

For any questions, requests, or complaints regarding this Privacy Policy, you can contact us:

• Live Chat: Use the live chat option on the website or mobile app — available 24/7 in Bengali and English.
• Email: [email protected]

We take all complaints seriously and aim to resolve them as quickly as possible. To learn more about bg baji, you can read our About Us page.